What is CITC’s role?

CITC is responsible for regulating the telecommunication & information technology sector, as well as the postal sector. And aims to protect consumer, promote investment, and safeguard competition in order to ensure reliable communications services and innovative digital technologies.

Why does CITC ban video calling apps in Saudi Arabia?

CITC does not ban all video calling apps in Saudi Arabia. Many applications operate perfectly fine in the Kingdom. The only applications banned are applications which do not meet the regulatory requirements .

What is Spectrum?

Spectrum is range of radio-waves that are used for communication purposes. This includes the FM or AM radio broadcasts, and even other wireless forms of communication like Bluetooth and Wi-Fi.

What is Cloud Computing?

Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet.
View CITC’s Cloud Computing Regulatory Framework in the Kingdom. 

What does CITC do to enhance mobile communication services and improve internet quality?

CITC, along with MCIT and all service providers, is responsible for continuously improving the overall quality of ICT services in the Kingdom, these efforts include:

  • Covering thousands of homes in remote areas and migrations with high-speed (4G) wireless broadband through the 'national service fund'.
  • By the end of 2020, two million homes will be connected and provided with optical fibers.
  • Increasing the spectrum allocations for mobile communications to exceed (1110) MHz, which contributed to increasing the mobile internet speeds in the Kingdom.
  • Intensifying the process of checking the level of network quality and availability in all regions of the Kingdom in accordance with the licenses issued to service providers and the approved international standards, and directing the service provider to address any complaints related to the provision of the service.


Establishing theOpen Access Initiative

Is there any harm on the health of the residents of neighborhoods which cell towers are built in?

CITC continuously monitors the telecommunications service providers' compliance with the National Guidelines for Human Exposure to Electromagnetic Fields approved by CITC, which are based on the standards applied globally by the recommendation of the World Health Organization and the International Telecommunication Union.

So far, no site was found to violate these standards. 

I am facing a problem in telecom/internet/postal services, how can CITC help me in resolving it?

Users can submit a complaint to the service provider/s they face a problem with by visiting theComplaints Services page on CITC's website.

I am not happy with how the service provider handled my complaint, how can CITC help me?

If within a maximum of 5 days of submitting the complaint to the service provider you do not receive a reply or you are still not satisfied, you can escalate your complaint to CITC by visiting the Complaints Services page. 

I have a question about the status of the complaint filed to CITC /the company.

Please contact your service provider to guide you through the steps of blocking unsolicited messages. 

I received spam text messages; how can I stop receiving such messages?

Please contact your service provider to guide you through the steps of blocking unsolicited messages.

I received fraudulent text messages; how can I stop receiving such messages?

Please report the message you received by re-sending the message/s you received to the free number (330330) or by submitting your complaint to the local arthurites via (Kollona amn | كلنا أمن) app on smart devices.

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