In reference to the regulatory role assigned to CITC Pursuant to the Telecommunications Act and Bylaws, and CITC Ordinance, and in accordance to what is stipulated in the Telecom Bylaws in regard to terms of service, this document "Terms to provide ICT services , rights and obligations of service providers and users" was approved by Communications and Information Technology Commission decision No. (342/1439) dated of 27-01-1439H, and this document replaces the documents "Terms of Mobile Services", "Terms of Fixed Services", "Terms of Data Services", and "Service User Protection".
This document regulate and govern the contractual relation between the user and the service provider, and aims to protect user's rights, and to achieve transparency and clarity in procedures, and to balance the rights and obligations of users and service providers, and to enhance users experience, promote and achieve their satisfaction.

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