​KPI Name
 
​Measurement Method
CITC Targeted Value
​Service Provider Results  ​ ​ ​ ​
1st Quarter
2nd Quarter
​3rd Quarter
​STC
​Mobily
​Zain
​Atheeb
​ITC
​Virgin
​Lebara
​STC
​Mobily
​Zain

​Atheeb


​ITC
​Virgin

​Lebara

​STC
​Mobily
​Zain
​Atheeb
​ITC
​Virgin
​Lebara
​Supply Time (completion of the fastest 90 % of orders)
​Day
​7 days
​1.28
​1.4
​N/A
​0.7
​1.46
N/A
N/A
​1.74
​1.29
N/A
​0.89
​1.69
N/A
N/A
​2.03
​1.38
N/A
​2.25
​0.36
N/A
N/A
​Fault Rate (​percentage of fault reports per fixed access line)
​Perentage %
​<5%
​4.31%
​4.3%
N/A
​-
​3.32%
N/A
N/A
​4.41%
​5%
N/A
​-
​3.5%
N/A
N/A
​4.73%
​6%
N/A
​-
​4.2%
N/A
N/A
​Fault Repair Time (reparing of the fastest 90 % valid faults on fixed access lines
​Hour
​ Within 24 hours
​23


​47
N/A
​66
​17
N/A
N/A
​23
​45
N/A
​64
​15
N/AN/A
​23.53
​33.6
N/A
​81
​18
N/A
N/A
​Response Time for Reply to Requests (time to respond to the fastest 85% of requests received through voice calls)
​Second
Within 60 seconds
​34
​-
​43
​6
​41
​4
​21
​16
​-
​30
​3
​43
​2
​6
​4
​-
​19
​8
​46
​8
​6




KPI Name ​
​Measurement Method
CITC Targeted Value
​ ​ ​ ​Service Provider Results
​1st Quarter  ​ ​
​2nd Quarter
​3rd Quarter
​STC
​Mobily
​Zain
​STC
​Mobily
​Zain
​STC
​Mobily
​Zain
​Unsuccessful Call Ratio
​Percentage %
<1%
​0.28%
​0.708%
​0.82%
​0.31%
​0.83%
​0.6%
​0.29%
​0.81%
​0.5%
​Dropped Call Ratio 
​Percentage %
<1%
​0.23%
​0.297%
​0.32%
​0.23%
​0.32%
​0.32%
​0.26%
​0.35%
0.32%
The time  which the fastest 95 % of calls are set-up 
​Second
<10 seconds
​4.77
​6.1
​5.39
​4.74
​6.1
​5.33
​5
​6.1
5.04
​The time which the fastest 99 % of calls are set-up ​Second
<13 seconds​
​5.04
​6.2
​5.85
​5.01
​6.2
​5.79
​5.35
​6.2
​5.48




Quality of Service Indicators for Administrative Areas






​​​​​​​​​​​​​​​​​​​​​​​​​​STC QoS​​​ 

ind_01.jpg

Detailed report

​​

Interconnection QoS 


ind_02.jpg

Detailed report

​​

Mobily QoS 


ind_03.jpg


Detailed report​​

 

Zain QoS​ 

ind_04.jpg

 

Detailed report​​​


​ Quality of Service indicators 2018 (open data)



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