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General Key Performance Indicators


1st Quarter :

KPI nameMeasurement
 Unit
CITC Targeted ValueService Providers Results
1st Quarter
STCMobilyZainAtheebITCVirginLebera
Supply Time (Completion of the fastest 90% of orders) Day 7 days 1.1 1.2 N/A 0.3 1.13 N/A N/A
Fault Rate (percentage of fault report per fixed access line)Percentage %<5%5.00%4.50%N/A4.80%
3.22%N/AN/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour Within 24 hours 19.84 24.3 N/A 78.5 35.15 N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
 Reply to Requests
SecondWithin 60 seconds13
-
33
5
13
41
9

Key Performance Indicators Applied on Mobile Networks


1st Quarter :

KPI nameMeasurement
 Unit
CITC Targeted Value
Service Providers Results
1st Quarter
STCMobilyZain
Unsuccessful Call Ratio Percentage % <1% 0.26% 0.58% 0.46%
Dropped Call Ratio Percentage % <1% 0.31% 0.32% 0.29%
The time which the fastest 95% of calls are set-up Second <10 seconds 4.66 6.1 4.97
The time which the fastest 99% of calls are set-up Second <13 seconds 4.96 6.1 5.41


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