Quality of Service indicators 2016

 ​​​​​​​​​​​​​​​​​​​​​​​​​​STC QoS​​​

Service Indicator CITC Standards Average Q1 Average Q2 Average Q3 Average Q4 Average Yearly
​​​​​FIXED VOICEE1/11Installation Time within 5 working Days 90%95.00% 93.33% 91.33% 92.67% 93.08%
E1/12Fault Repairs Time within 24 Hours 90%90.00% 90.00% 93.00% 96.00% 92.25%
E1/13Response Time for (907) Operator Service within 60 Sec 80%93.67% 93.00% 98.33% 94.67% 94.92%
E1/14Unsuccessful Call Rate  <2% 0.60%0.81% 0.89% 0.58% 0.72%
E1/15Call Drop Rate<2% 0.02% 0.02% 0.02% 0.02% 0.02%
E1/16Fault Rate per 1000 Lines per Quarter 50 Faults74.8 4.87.76.08
E1/17Voice Quality Standards (Mean Opinion Score) MOS>3.5 4.08 4.0​3 4.10 4.07 4.07
​​​​ ​​MOBILE VOICEE1/21Response Time for (902) Operator Service within 60 Sec 80%94.33% 95.33% 89.67%88.67%92.00%
E1/22Unsuccessful Call Rate  <2%0.08% 0.12% 0.11% 0.07% 0.09%
E1/23Call Drop Rate <2%0.53% 0.40% 0.36% 0.34% 0.41%
E1/24Voice Quality Standards (Mean Opinion Score)MOS>3.5 
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G=3.7
3G=3.8
E1/25 Geographical radio Service Coverage mapping Updateed at least yearlypublished on STC website​​​​​​​​
​​​INTERNET ACCESSE1/31Installation Time For Internet (Within 10 working Days) 90%97.33% 96.33% 93.00% 94.33% 95.25%
E1/32Fault Repairs Time (Within 24 Hours) 90%90.33% 91.67%96.67% 98.33%94.25%
E1/33Response Time for BroadBand Service (Within 60 Sec) 80%93.67%93.67%93.67%91.00%93.00%
E1/34Fault Rate 50 Faults per 1000 Lines per Quarter50 Faults 3.0 4.0 3.04.2 3.55
E1/35IP Data Transmission throughput measurementMin 50% of stated best efforts speed 89.77%86.80%86.80%78.00%85.34%
BUSINESS DATAE1/31Number of Circuits placed in service in agreed time 95%95.90%96.60% 95.85% 95.21% 95.89%
E1/32Service Availability  99.70%99.73% 99.72% 99.72% 99.70% 99.72%

Detailed report​​


Interconnection QoS

​​ ​​Indicator​​ ​Target Value​Av Q1 ​Av Q2 ​Av Q3 ​Av Q4​ Av Yr
​​​​​​​​​Mobily​ ​ ​ ​ ​ ​ ​​ ​ ​ ​ ​
SS7-BASED Interconnect
Installation time (new connection)20 Weeks (Rio)
Installation time (additional link capacity available)10 Weeks (Rio)    
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)​85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 99.99% 99.99% 100.00%99.96%99.99%
Transmission link Service
​ ​ ​ ​ ​
Unsuccessful call attemps< 2% 0.07% 0.16% 0.13% 0.21% 0.14%
Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 99.90% 100.00%99.98%99.97%
​​​​​​​​​​​Zain​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio)100.00% 100.00% 100.00%99.99% 100.00%
Unsuccessful call attemps< 2%1.07%1.57%0.90%1.40%1.23%
​Transmission link Service​ ​ ​ ​Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 100.00% 99.98%99.98%99.99%
​​​​​​​​​​Atheeb​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 100.00% 100.00%99.97%99.99%
Unsuccessful call attemps< 2%1.28%1.02%0.56% 0.52% 0.85%
Transmission link ServiceInstallation time (equipment available)10 Weeks (Rio)
Installation time (equipment not available)20 Weeks (Rio)
Fault repair time (service affecting)85% in 20 hours (Rio)
Fault repair time (non-service-affecting)​85% in 72 hours (Rio)
Service availability​99.7% yearly (Rio)

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​​

Mobily QoS

​​​​​Service ​# ​Indicator CITC StandardsAverage Q1Average Q2Average Q3Average Q4​Average Yearly
Average Yearly​​​​​MOBILE VOICE​E1/2​1Response Time for (1100) Operator Service within 60 Sec​80%​74.00%​77.33%​62.00%​53.33%​66.67%
​E1/2​2Unsuccessful Call Rate ​<2%​0.82%​0.86%​0.90%​0.92%​0.87%
​E1/2​3Call Drop Rate​<2%​0.30%​0.30%​0.32%​0.33%​0.31%
​E1/2​4Voice Quality Standards (Mean Opinion Score)​MOS>3.5 ​3.91​3.76​3.84​3.91​3.86
​E1/2​5Geographical radio Service Coverage mapping Updateed at least yearly​99.42%​99.42%​99.42%​99.42%
​99.42%

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Zain QoS​

​​​Service ​#​Indicator CITC Standards​Average Q1 Average Q2
Average Q3
​Average Q4​Average Yearly
MOBILE VOICE​E1/2​1Response Time for (959) Operator Service within 60 Sec​80%​83.27%​83.00%​84.33%​80.33%​82.73%
​E1/2​2Unsuccessful Call Rate ​<2%​1.23%​0.95%​1.10%​0.46%​0.93%
​E1/23Call Drop Rate​<2%​0.42%​0.44%​0.41%​0.27%​0.38%
​E1/24Voice Quality Standards (Mean Opinion Score)​MOS>3.5​3.75​3.75​3.75​3.75​3.75
​E1/25Geographical radio Service Coverage mapping​ Updateed at least  yearly​94.00%94.00%​94.00%​95.00%​​94.25​%

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​ Quality of Service indicat​ors 2016​ (open​ data​)​