​​​​​​​​​​​​​​​​​​​​​​​​​​STC QoS​​​ 

Service Indicator CITC Standards Average Q1 Average Q2 Average Q3 Average Q4 Average Yearly
​​​​​FIXED VOICEE1/11Installation Time within 5 working Days 90%92.13% 99.60%  
E1/12Fault Repairs Time within 24 Hours 90%99.10% 92.34%   
E1/13Response Time for (907) Operator Service within 60 Sec 80%96.00% 95.00%   
E1/14Unsuccessful Call Rate  <2% 0.53% 0.03%   
E1/15Call Drop Rate<2% 0.12% 0.03%   
E1/16Fault Rate per 1000 Lines per Quarter 50 Faults28
2.74%
 


E1/17Voice Quality Standards (Mean Opinion Score) MOS>3.5 4.09
 
4.15
 
 
 
​​​​ ​​MOBILE VOICEE1/21Response Time for (902) Operator Service within 60 Sec 80%90.00% 93.6 
E1/22Unsuccessful Call Rate  <2%

2G=0.70% 

3G=0.20%

    
E1/23Call Drop Rate <2%0.26%    
E1/24Voice Quality Standards (Mean Opinion Score)MOS>3.5 
2G =3.7
3G=3.8
E1/25 Geographical radio Service Coverage mapping Updated at least yearly
published on STC website​​​​​​​​
​​​INTERNET ACCESSE1/31Installation Time For Internet (Within 10 working Days) 90%99.63%99.90%        
E1/32Fault Repairs Time (Within 24 Hours) 90%93.80%   92.47%  
E1/33Response Time for Broadband Service (Within 60 Sec) 80%96.00%95.00%
E1/34Fault Rate 50 Faults per 1000 Lines per Quarter50 Faults 29
  
46.7
  

  
E1/35IP Data Transmission throughput measurementMin 50% of stated best efforts speed 80.00%79.00%
BUSINESS DATAE1/31Number of Circuits placed in service in agreed time 95%

99.90%

 99.78%        
E1/32Service Availability  99.70%

99.91%

   99.93%        

Detailed report​​


Interconnection QoS 

​​ ​​Indicator​​ ​Target Value​Av Q1 ​Av Q2 ​Av Q3 ​Av Q4​ Av Yr
​​​​​​​​​Mobily​ ​ ​ ​ ​ ​ ​​ ​ ​ ​ ​
SS7-BASED Interconnect
Installation time (new connection)20 Weeks (Rio)
Installation time (additional link capacity available)10 Weeks (Rio)    
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00%   
Fault repair time (non-service-affecting)​85% in 36 hours (Rio) 100.00% 100.00%   
Service availability99.7% yearly (Rio) 100.00% 100.00% 
Transmission link Service
​ ​ ​ ​ ​
Unsuccessful call attempts
< 2% 0.04% 0.15%   
Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)                                             
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00%   
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00%   
Service availability99.7% yearly (Rio) 99.99% 99.92% 
​​​​​​​​​​​Zain​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00%100.00%   
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00%   
Service availability99.7% yearly (Rio)100.00% 100.00%  
Unsuccessful call attempts
< 2%0.46% 0.69%
​Transmission link Service​ ​ ​ ​Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00%   
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00%   
Service availability99.7% yearly (Rio) 99.88% 99.84% 
​​​​​​​​​​Atheeb​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00%100.00%  
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00%   
Service availability99.7% yearly (Rio) 100.00% 100.00%  
Unsuccessful call attempts
< 2%0.72% 0.64%  
Transmission link ServiceInstallation time (equipment available)10 Weeks (Rio)
Installation time (equipment not available)20 Weeks (Rio)
Fault repair time (service affecting)85% in 20 hours (Rio)
Fault repair time (non-service-affecting)​85% in 72 hours (Rio)
Service availability​99.7% yearly (Rio)

Detailed report

​​

Mobily QoS 

​​​​​Service ​# ​Indicator CITC StandardsAverage Q1Average Q2Average Q3Average Q4​Average Yearly
Average Yearly​​​​​MOBILE VOICE​E1/2​1Response Time for (1100) Operator Service within 60 Sec​80%​70.00% 83.00%
​E1/2​2Unsuccessful Call Rate ​<2%​0.85%0.85%
​E1/2​3Call Drop Rate​<2%​0.33%0.34% 
​E1/2​4Voice Quality Standards (Mean Opinion Score)​MOS>3.5 ​3.573.50
​E1/2​5Geographical radio Service Coverage mapping Updated at least yearly 
 

Detailed report​​

 

Zain QoS​ 

​​​Service ​#​Indicator CITC Standards​Average Q1 Average Q2
Average Q3
​Average Q4​Average Yearly
MOBILE VOICE​E1/2​1Response Time for (959) Operator Service within 60 Sec​80%​80.67% 83.33%
​E1/2​2Unsuccessful Call Rate ​<2%​0.58% 0.63%
​E1/23Call Drop Rate​<2%​0.37% 0.39%
​E1/24Voice Quality Standards (Mean Opinion Score)​MOS>3.5​3.753.75
​E1/25Geographical radio Service Coverage mapping
​ Updated at least  yearly​ ​​

 

Detailed report​​​


​ Quality of Service indicators 2018 (open data)

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