Communications, Space & Technology Commission > Home > Studies & Reports > Indicators > Quality of Service indicators 2017

  Quality of Service indicators 2017

 ​​​​​​​​​​​​​​​​​​​​​​​​​​STC QoS​​​

​ Service #  Indicator CITC Standards Average Q1 Average Q2 Average Q3 Average Q4 Average Yearly
​​​​​​FIXED VOICEE1/11Installation Time within 5 working Days 90%95.00% 95.30% 95.70%95.30% 95.30%
E1/12Fault Repairs Time within 24 Hours 90%96.40% 97.60% 96.60% 91.50% 95.50%
E1/13Response Time for (907) Operator Service within 60 Sec 80%93.70% 98.30% 92.70% 95.00% 94.90%
E1/14Unsuccessful Call Rate  <2% 0.70%0.57% 0.75% 0.53% 0.64%
E1/15Call Drop Rate<2% 0.03% 0.03% 0.02% 0.03% 0.03%
E1/16Fault Rate per 1000 Lines per Quarter 50 Faults744.67
 40.33
42.67
33.67
E1/17Voice Quality Standards (Mean Opinion Score) MOS>3.5 4.02
 4.0​2
 3.98
 4.04
 4.01
​​​​ ​​MOBILE VOICEE1/21Response Time for (902) Operator Service within 60 Sec 80%92.30% 97.00% 93.30%82.00%91.17%
E1/22Unsuccessful Call Rate  <2%0.06% 0.11% 0.10% 0.90% 0.29%
E1/23Call Drop Rate <2%0.37% 0.29% 0.29% 0.28% 0.31%
E1/24Voice Quality Standards (Mean Opinion Score)MOS>3.5 
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G=3.7
3G=3.8
E1/25 Geographical radio Service Coverage mapping Updated at least yearly
published on STC website​​​​​​​​
​​​INTERNET ACCESSE1/31Installation Time For Internet (Within 10 working Days) 90%95.00% 94.30% 96.80% 95.10% 95.30%
E1/32Fault Repairs Time (Within 24 Hours) 90%99.70% 99.00%96.80% 94.50%97.50%
E1/33Response Time for Broadband Service (Within 60 Sec) 80%93.70%88.70%94.00%88.70%91.30%
E1/34Fault Rate 50 Faults per 1000 Lines per Quarter50 Faults 4
 4.13
 4.23
4.1
 4.12
E1/35IP Data Transmission throughput measurementMin 50% of stated best efforts speed 85.00%71.00%79.00%92.00%81.80%
BUSINESS DATAE1/31Number of Circuits placed in service in agreed time 95%95.09%98.21% 99.40% 99.47% 98.04%
E1/32Service Availability  99.70%97.70% 99.79% 99.91% 99.90% 99.32%

Detailed report​​


Interconnection QoS

​​ ​ ​​Indicator​​ ​Target Value​Av Q1 ​Av Q2 ​Av Q3 ​Av Q4​ ​Av Yr​
​​​​​​​​​Mobily​ ​ ​ ​ ​ ​ ​​ ​ ​ ​ ​
​
SS7-BASED Interconnect
Installation time (new connection)20 Weeks (Rio)​​
Installation time (additional link capacity available)10 Weeks (Rio)    
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)​85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 99.97% 100.00%99.99%99.99%
​
Transmission link Service
​ ​ ​ ​ ​
Unsuccessful call attempts
< 2% 0.04% 0.70% 0.04% 0.06% 0.21%
Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 99.96% 99.96% 100.00%99.99%99.98%
​​​​​​​​​​​Zain​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio)100.00% 99.99% 100.00%100.00% 100.00%
Unsuccessful call attempts
< 2%0.43%0.42%0.57%0.55%0.49%
​Transmission link Service​ ​ ​ ​Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 99.98% 99.94% 100.00%99.94%99.97%
​​​​​​​​​​Atheeb​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 99.92% 100.00%99.99%99.98%
Unsuccessful call attempts
< 2%0.40%0.19%0.60% 0.06% 0.31%
Transmission link ServiceInstallation time (equipment available)10 Weeks (Rio)​
Installation time (equipment not available)20 Weeks (Rio)​
Fault repair time (service affecting)85% in 20 hours (Rio)
Fault repair time (non-service-affecting)​85% in 72 hours (Rio)
Service availability​99.7% yearly (Rio)

Detailed report

​​

Mobily QoS

​​​​​Service ​# ​Indicator CITC StandardsAverage Q1Average Q2Average Q3Average Q4​Average Yearly
Average Yearly​​​​​MOBILE VOICE​E1/2​1Response Time for (1100) Operator Service within 60 Sec​80%​85.00%​88.00%​81.00%​75.00%82.17%
​E1/2​2Unsuccessful Call Rate ​<2%​0.74%​0.74%​0.74%​1.01%​0.81%
​E1/2​3Call Drop Rate​<2%​0.33%​0.34%​0.37%​0.34%​0.34%
​E1/2​4Voice Quality Standards (Mean Opinion Score)​MOS>3.5 ​3.91​3.76​3.76
​3.46
​3.72
​E1/2​5Geographical radio Service Coverage mapping Updated at least yearly​99.42%​99.42%​99.42%​99.42%
​99.42%

​ Detailed report​​

 

Zain QoS​

​​​Service ​#​Indicator CITC Standards​Average Q1 Average Q2
Average Q3
​Average Q4​Average Yearly
MOBILE VOICE​E1/2​1Response Time for (959) Operator Service within 60 Sec​80%​83.70%​81.30%​83.30%​83.50%​82.96%
​E1/2​2Unsuccessful Call Rate ​<2%​0.74%​0.42%​0.40%​0.30%​0.47%
​E1/23Call Drop Rate​<2%​0.43%​0.30%​0.30%​0.30%​0.33%
​E1/24Voice Quality Standards (Mean Opinion Score)​MOS>3.5​3.75​3.75​3.75​3.75​3.75
​E1/25Geographical radio Service Coverage mapping
​ Updated at least  yearly​95.00%95.67%​96.00%​96.00%​​95.70​%

​ Detailed report​​​

​ Quality of Service indicat​ors 2017​ (open​ data​)​


CITC New

Web Part Error: File Not Found. Correlation ID: 8fc020a1-ec7e-8040-905c-8f5f929f6008.