​​​​​​​​​​​​​​​​ ComplaintsComplaints
Common Questions

Service Description

It’s CITC service where it allows the beneficiary escalate to the CITC ,if it was closed and not resolve it within 5 days you can escalate it to CITC.​


Targeted Group

  • Individuals (citizens and residents)
  • Business (Companies and establishments)
 

Service Mechanism​

Complaint processing by the service provider​


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1

Submit complaint to the service provider

Through the service provider’s different call centers

if it was closed and not resolve it within 5 days you can escalate it to CITC by fetching reference NO. which given by them.

Escalate the complaint to CITC