The outline for the RIO iven below is for illustrative purpose only. As long as the Interconnection Guidelines are followed, the structure, format and arrangement of contents may vary.

Framework Agreement
  • Preamble, definitions and interpretation 
  • Commencement and duration 
  • Confidentiality and Non-disclosure 
  • Intellectual property rights 
  • Legal rights, protections and extent of liabilities 
  • Review, renewal rights and obligations 
  • Terms associated with breach, suspension and termination of the agreement 
  • Provisions for staff safety and systems protection 
  • Disputes and arbitration 
  • Force Majeure, waiver and assignment 
  • Authorised representatives and notices 
Governing law and jurisdiction 

Service Level Agreement
  • Service definition and description 
  • Service configuration 
  • Service Provisioning 
  • Technical characteristics 
  • Operational conditions 
  • Quality and Grade of Service 
  • Charges for interconnection services 
  • Penalties for non-compliance with service level objectives 

Technical Aspects of Interconnection
  • Switching Network Interconnection 
  • Network Interconnection links and Routing 
  • Transport Network Interconnection 
  • Signalling Network Interconnection 
  • Synchronization 
  • Interface Standards 
  • Numbers 
  • Quality of Service 
  • Operational Processes of Interconnection 

Provisioning Processes 
  • Network Planning 
  • Traffic Forecast 
  • Collocation 
  • Ordering Procedure 
  • Implementation 

Operation and Maintenance Processes 
  • Network Operation 
  • Traffic Management 
  • Routing Management 
  • Fault Management 
  • Operational Testing 
  • Safety Standards 
  • Billing Processes 
  • CDR Generation and Mediation 
  • Payment Process 
  • Reconciliation 

Management of Interconnection
  • Carrier Services Management 
  • Joint Technical and Operational Committee 
  • Provisioning of Information between Service Providers 
  • Network Information 
  • Planned Network Changes 
  • Interconnection Links Database 
  • Dispute Resolution
  • Appendix Interconnection Pricing 
  • Approach
  • Rates 
  • Justification with Supporting Information​