Communications, Space & Technology Commission > Home > Studies & Reports > Indicators > Quality of Service indicators 2015

  Quality of Service indicators 2015

 ​​​​​​​​​​​​​​​​​​​​​​STC QoS for 2015​

​ Service #  Indicator​​​​ CITC Standards Average Q1 Average Q2 Average Q3 Average Q4 Average Yearly
​​​​​​FIXED VOICEE1/11Installation Time within 5 working Days 90%94.33% 93.00% 92.00% 92.00% 92.8%
E1/12Fault Repairs Time within 24 Hours 90%96.67% 90.33% 94.33% 91.00% 93.1%
E1/13Response Time for (907) Operator Service within 60 Sec 80%97.33% 92.00% 91.00% 91.33% 92.9%
E1/14Unsuccessful Call Rate  <2% 0.88% 1.29% 0.76% 0.66% 0.90%
E1/15Call Drop Rate<2% 0.12% 0.03% 0.01% 0.02% 0.04%
E1/16Fault Rate per 1000 Lines per Quarter 50 Faults2.6 5 4.9 6.9 4.85
E1/17Voice Quality Standards (Mean Opinion Score) MOS>3.5 4.17 4.04 4.08 4.04 4.08
​​​​ ​​MOBILE VOICEE1/21Response Time for (902) Operator Service within 60 Sec 80%91.33% 83.00% 89.33% 93.00% 89.17%
E1/22Unsuccessful Call Rate  <2%0.29% 0.15% 0.28% 0.15% 0.22%
E1/23Call Drop Rate <2%0.58% 0.52% 0.52% 0.49% 0.53%
E1/24Voice Quality Standards (Mean Opinion Score)MOS>3.5 
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G=3.7
3G=3.8
E1/25 Geographical radio Service Coverage mapping Updateed at least yearlypublished on STC website​​​​​​​​
​​​INTERNET ACCESSE1/31Installation Time For Internet (Within 10 working Days) 90%96.67% 95.00% 95.33% 95.33% 95.6%
E1/32Fault Repairs Time (Within 24 Hours) 90%97.33% 90.33% 94.00% 91.00% 93.2%
E1/33Response Time for BroadBand Service (Within 60 Sec) 80%97.33% 92.67% 88.00% 89.33% 91.8%
E1/34Fault Rate 50 Faults per 1000 Lines per Quarter50 Faults 3.9 4.0 3.8 3.8 3.88​
E1/35IP Data Transmission throughput measurementMin 50% of stated best efforts speed 37.00% 37.00% 41.00% Company can't measure as definition Company can't measure as definition
BUSINESS DATAE1/31Number of Circuits placed in service in agreed time 95%95.77% 95.13% 95.33% 95.12% 95.34%
E1/32Service Availability  99.70%99.74% 99.72% 99.71% 99.73% 99.73%

Detailed report​​


Interconnection QoS

​​ ​ ​​Indicator​​ ​Target Value​Av Q1 ​Av Q2 ​Av Q3 ​Av Q4​ ​Av Yr​
​​​​​​​​​Mobily​ ​ ​ ​ ​ ​ ​​ ​ ​ ​ ​
​
SS7-BASED Interconnect
Installation time (new connection)20 Weeks (Rio)​​
Installation time (additional link capacity available)10 Weeks (Rio)    
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Fault repair time (non-service-affecting)​85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Service availability99.7% yearly (Rio) 99.99% 100.00% 100.00% 100.00% 100.00%
​
Transmission link Service
​ ​ ​ ​ ​
Unsuccessful call attemps< 2% 0.08% 0.13% 0.38% 0.07% 0.17%
Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Service availability99.7% yearly (Rio) 100.00% 100.00% 100.00% 100.00% 100%
​​​​​​​​​​​Zain​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Service availability99.7% yearly (Rio) 99.99% 100.00% 100.00% 100.00% 100.00%
Unsuccessful call attemps< 2% 0.41% 0.66% 1.71% 0.92% 0.93%
​Transmission link Service​ ​ ​ ​Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Service availability99.7% yearly (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
​​​​​​​​​​Atheeb​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100%
Service availability99.7% yearly (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Unsuccessful call attemps< 2% 0.64% 0.81% 1.13% 0.48% 0.77%
Transmission link ServiceInstallation time (equipment available)10 Weeks (Rio)​
Installation time (equipment not available)20 Weeks (Rio)​
Fault repair time (service affecting)85% in 20 hours (Rio)
Fault repair time (non-service-affecting)​85% in 72 hours (Rio)
Service availability​99.7% yearly (Rio)

Detailed report

​​

Mobily QoS

​​​​​Service ​# ​Indicator CITC StandardsAverage Q1Average Q2Average Q3Average Q4​Average Yearly
Average Yearly​​​​​MOBILE VOICE​E1/2​1Response Time for (1100) Operator Service within 60 Sec​80%​91%​83%​85%​69.0%​81.95%
​E1/2​2Unsuccessful Call Rate ​<2%​1.00%​0.91%​0.943%​0.88%​0.93%
​E1/2​3Call Drop Rate​<2%​0.37%​0.33%​0.330%​0.32%​0.34%
​E1/2​4Voice Quality Standards (Mean Opinion Score)​MOS>3.5 ​3.76​3.57​3.67​3.84​3.71
​E1/2​5Geographical radio Service Coverage mapping Updateed at least yearly​99.42%​99.42%​99.42%​99.42%
​99.4%

​ Detailed report​​

 

Zain QoS​

​​​Service ​#​Indicator CITC Standards​Average Q1 Average Q2
Average Q3
​Average Q4​Average Yearly
MOBILE VOICE​E1/2​1Response Time for (959) Operator Service within 60 Sec​80%​86.2%​85.7%​82%​82.7%​84.12%
​E1/2​2Unsuccessful Call Rate ​<2%​1.88%​1.76%​1.55%​1.24%​1.61%
​E1/23Call Drop Rate​<2%​0.57%​0.54%​0.51%​0.46%​0.52%
​E1/24Voice Quality Standards (Mean Opinion Score)​MOS>3.5​3.75​3.75​3.75​3.75​3.75
​E1/25Geographical radio Service Coverage mapping​ Updateed at least  yearly​93.85%​93.85%​93.85%​93.88%​​93.86%

​ Detailed report​​


​ Quality of Service indicat​ors 2015 (open​ data)​

​

CITC New

Web Part Error: File Not Found. Correlation ID: f0bb22a1-dce1-8040-8af8-95ef144b5e5d.